Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at support@furvix.com.

If your return is accepted, we’ll send you return instructions and, when available, a return shipping label. Customers are responsible for return shipping costs. If we provide a return shipping label, its cost will be deducted from your refund unless the item received was defective, damaged, or incorrect. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with return questions at support@furvix.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.

Gift cards are non-returnable.

Exchanges
To exchange an item, contact support and return the original product in accordance with this policy. Once the return is accepted, place a separate order for the replacement. The original product must be returned before the exchange is completed.

European Union 14-day cooling-off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return and let you know whether the refund was approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember that it can take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, contact us at support@furvix.com.